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Buy spa pools factory direct and save $1000's

  • 60 day, 100% money back guarantee.
  • Choose from 31 spa pools & swim spas.
  • Free delivery to 92 depots
    New Zealand wide.
  • Finance available on all spas
    and swim spas
View our spas

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Customer gallery

The following comments and photos are from our customers. We are proud to share with them with you with their Vortex spa pool or swim spa.

Spa Pool and Swim Spas Testimonials
Very Satisfied

90.69%
Satisfied

7.35%
Unsatisfied

1.96%

98.04% of all our customers are very satisfied or satisfied
with their Vortex spa pool or swim spa.

We survey all our customers to monitor satisfaction. Read about what they think below.
Pete Evans
I love swimming in my Vortex swim spa. It has all the benefits of training in a lap pool but takes up a fraction of the space. I can use it year round and best of all, it's got all the benefits of a spa pool as well. Great job Vortex!
Pete Evans - Cook and Love with Laughter!

We would like to thank Vortex Spas for their kind donation of a hydrotherapy spa pool for future use by our patients.

The relief it will bring will be a positive contribution towards their quality of life at a difficult time.

Frans DellebekeNelson Hospice
Alice & Caleb - Vortex Novus Spa Pool Auckland (2013 winners of NZ's most popular "DIY' TV show)

Peaking off our new Vortex Spa Pool. So excited to be able to relax in this whenever we want and have friends over to enjoy the experience with us. Even the dogs lining up to get in…

 

If you are looking for a spa pool or swim spa in Auckland, give Vortex a call.


Alice & Caleb - Vortex Novus Spa Pool Auckland (2013 winners of NZ's most popular "DIY' TV show)
Dillon Boucher - Basketball legend and Vortex Spa Owner
Since buying my new Xenon spa pool from Vortex Spas I have become the best Dad in the world and have some very happy children. We are a family of 6 and we can all fit in the spa no problem at all. So it has been used a lot already and become a very social family activity for us that we can do together. 

To be honest it exceeded my expectations of what I thought I was buying from the website and I couldn’t be happier with this purchase.

Definite the best range of spa pools and swim spas in Auckland

Dillon Boucher - Vortex Xenon Spa Pool Auckland : Basketball legend!
Tony
Attached are a few photos of our spa pool, since we have had it it has had a lot of use.
It is great and we love it so.

Regards,

Tony
Vortex Swim Spa with Luke Hill - www.hillfamilychannelswim.com
"Don't ever doubt how effective a swim spa is for training! I have just completed a 12 hour continuous swim in a Vortex Swim Spa as a lead up to an English Channel Swim attempt and can not praise the product enough. Easy to use and suitable for all levels of fitness. Thanks for an amazing experience Vortex!"
Luke Hill - www.hillfamilychannelswim.com

Hello Andrew 

I purchased a spa from your sale, Patrick was most helpful along with the sales lady. It was a great experience. 

We did have a bit of an issue with get the wrong delivery date, but Coleen was wonderful and sorted the delivery that day! Frank came and delivered the spa after hours and was also great to deal with. 

I could not have asked for any better service end to end, and look forward to dealing with your team going forward. 

Kind regards

Claire
  Alex Douglas - Vortex Cerium Spa Pool Wellington : Champion Powerlifter and Commonwealth Gold Medal
With a maximum bench press in excess of 230kg, I have to train very hard, very regularly. Relaxing in my Vortex Spa after training helps to sooth tired muscles, ease pain and relax weary joints. I can highly recommend the use of a Vortex Spa Pool or swim spa for post workout recovery, whatever your exercise regime.

Alex Douglas - Vortex Cerium Spa Pool Wellington : Champion Powerlifter and Commonwealth Gold Medal
Mike and Dawn
Father and sons after a hard day helping dad build his garage relaxing and in heaven sitting in a Vortex mercury spa enjoying a hard earned beer. 
Only had our Vortex spa since February 2015 and is now a must have in our daily life, aches and pains just float away. 

P.S. Please forward your best quote for supply of two Vortex mercury spas identical to mine 
Steps /cover/uv, both my sons would like one each.
Cheers,

Mike and Dawn
Mark Anderson
As a world champion body builder, I constantly push my body to the limit. My Vortex spa assists with relaxation and recovery after my workouts and improve the general well-being of my entire family. I looked around before purchasing my Vortex spa and no other spa offered better performance and value.
Mark Anderson Mr Universe NABBA
Warren
Thanks Andrew,

Spa is great and getting used everyday at the moment.

I was extremely happy with the whole process from pre-purchase right through to install.  Communications has been top notch through-out. There was some damage to 1 small strip on the front of the spa - the installer noticed this, and said he sort it out, and I've been emailed about saying its on order.  The installer was great also, especially for a one-man band.

I also used the support email address with a technical question on a setting, and got the exact answer I needed to fix the problem.

Great product and great service - thanks very much.

Warren
Sally
We thought you might like to see our view we enjoy from our Vortex Mercury spa which was installed in March 2015. Many thanks to Niesha for her help!

It took a while for us to make up our minds that Vortex was the brand for us, and I cannot recommend highly enough how delighted we are with the product.

Regards,

Sally

Hi Andrew,
I would just like to say fantastic spa AND ABSOLUTELY FANTASTIC SERVICE especially Sandy she is a legend, also the installers Jack and Frank.  It is a great team you have there.

Thanks again 

Kind Regards one very very happy customer

Tracy Knox

Andrew,
I have to say the experience of purchasing a vortex spa was the second best customer service experience I've ever received. The follow-up is excellent the driver who delivered it was one of the best I've ever run across, the checking and signing to prove that we've seen and been trained is an excellent safety net for both you and the customer. And your general manager, Patrick I believe, was prepared to make decisions and be decisive which is something most people cannot do. I had two conversations with him over a period of two weeks and we made the decision on the second conversation.
 
I am suitably impressed with all the aspects of your website with the possible exception I struggled to find out what colour was available in spa as the names were given but the colours were all black in the images, but I found it eventually. 
 
I would rate the experience 10 out of 10 particularly as I even believe I received value for my expenditure. I'm a hard bastard to please, particularly when it comes to spending money but I was in the spa last night after heating for only less than 10 hours and it was at 40° sensational.
 
I will be reviewing this experience and the aspects of it so as to enhance the experience with convex and my customers. Selling plastic bags and packaging can be somewhat boring, but personally I love it. Well done and congratulations on an excellent experience.
 
And yes I will find you on Facebook and recommend you to everyone I see.

Owen

I just wanted to send you a Thank You email. Your delivery man, Jack, turned up on time, and was very professional offering a great service..

I have been an Employer and an Employee, I am very aware how important it is for a company to have good people on the Front line.  Jack was helpful and informative. These qualities, when it comes to customers service, are hard to find in staff. Please pass on to Jack how impressed I was with his standard of service.

I'm sure from experience, he didn't think he did anything out of the ordinary... But he did offer Great service and I was very impressed and think he would be pleased to hear his and your customers really do appreciate it, when they receive good service.

 I am looking forward to trying out our new pool, and if the quality of the product is as good as the service.. I'll be a very happy customer and will be endorsing your product at all available circumstances. 

Scott Sharpe
Ginny Buell
I just wanted to say that this has been a great sales experience.  The installer was nothing short of amazing.  He made this look easy and he really took the time to go over how to get it set up.  He also made sure we had telephone numbers in case we need them.

I did compare Vortex with the local retailer and gave the retailer on more than one occasion the opportunity to tell me why his product/service was better.  All that he said was that you get what you pay for.  While initially I was annoyed, clearly I did with Vortex.

Below are a couple of pictures.  The installer is going to show Patrick how close it was to wall.   No issues and pretty cool to watch.

I really would like to say that everyone has been thorough.  All of my questions were answered and I appreciated the attention to detail including the site visit.  We are waiting for the electrician to install the receptacle and we will be away.

Thank you. My son will be purchasing a spa in the next few months and he will be purchasing from Vortex.

Cheers

Ginny Buell

Hi Andrew,

We received our replacement spa today and we would like to say thanks for honouring your warranty.

Frank who delivered the spa was wonderful, what an asset for your company, we will certainly be recommending Vortex spa's to all our friends.

Thanks again.

Mike and Dawn

Hi Sandy
 
I just want to say a big thank you for the new spa pool.  
 
We can't thank you enough for the great service we have received from Vortex.
 
Once we sell this house, we will be ordering a new spa for ourselves at our new property and can't recommend Vortex highly enough.
 
Kind regards

Kirsten & Geoff

Good morning Colleen, I just wanted to send you a thank you email.

Myself and Jan have been away for a few days, and returned to find out a technician had rang home (my brother was here) and had been around and fixed it :) Many thanks. Was nothing serious, just needed some rubber grease on it apparently.. and works great now. 

Again many thanks for helping get this sorted. I would also like to say I have been very impressed with the service we have received from your company from day one.

Your delivery man was brilliant and I sent and email to say thank you then. I ordered sanitiser online, and it was here the next day, and now this small issue solved :) I expected a delay getting this sorted honestly, only because we live in Te Aroha and I knew there would be nobody close by to come and have a look, but that didn't happen.

So thank you very much from a very happy customer! 

Sincerely  

Scott

Thank you Sandy.
 
Also can I just say the service received from Jack yesterday was exceptional. Not only was he friendly but did a superb and careful job in installing the spa, he was very informative and professional in his demonstration to both Aaron and I. He knew the product well and gave us many handy tips which left us feeling confident and happy with the whole experience!
He is a great asset and face for Vortex, so please pass on our thanks again to him.
 
We will be highly recommending your company to anyone interested. Thanks so much to you all.
 
Kindest regards 

Kym and Aaron

Hi Niesha, as discussed on the phone today I want to complement the team at Vortex Spas for the excellent customer service we have experienced from purchasing to installation. We bought the spa in June and were very happy with your advice and assistance in purchasing the Cobalt spa as we tried to decide between the various models.

Communication pre-delivery was very good and the service we got from Frank today who delivered and installed the spa was exceptional. He was very friendly, polite and professional and showed excellent knowledge of the product which he explained clearly and concisely. Now we are looking forward to using it!

Dave Collins

Hi Julie,   The Spa is awesome we are very happy!  

The whole team were very efficient and easy to deal with, Frank made the delivery and set up run very smoothly.  

Thank you guys I will definitely recommend Vortex Spas.   Do we need to fill in the warranty card? Or will keeping the invoice suffice for the warranty.

Suzy Ireland

Our new toy!, we all use it every night and it has 60 hydrotherapy jets, aromatherapy led lights and uses about 70 cents of power a day.

Great for Ryan's back, the boys after their sports and a spa before bed knocks them out. And a glass of wine in the spa beats a glass of wine on the couch any day 

Lisa

Dear Andrew,

Thank you for your mail.  We’re loving it and based on our experience so far we’d recommend Vortex without reservation.

We choose Vortex based on the features and guarantee.  The sales person we dealt with (Niesha) was knowledgeable and passionate without being pushy and our experience with the delivery team was positive and professional. 

Warm regards,

Angie

Hi Andrew.
Yes our spa arrived last week and we are so pleased with it!
The guy that delivered was very friendly, helpful and talked me through everything, it was great.

I'd also like to thank you, you were also very friendly and helpful and we are stoked with the bargain we got.

Thanks again 

Sarah
Judith
We ummmed and ahhhed for a long time about getting a spa pool, but now we can't imagine life without it! From the kids having an after-school splash, to a post-exercise jet-blast, to a soak under the stars with a glass of wine - we have used our spa every single day since we purchased it eight months ago.

We can't speak highly enough about our Vortex spa, and recommend Vortex to everyone we know.

Judith

About Us

The Vortex New Zealand story starts 3 years ago, when Andrew Pullen (VNZ Managing Director) became frustrated that Vortex was separated from its customers by its retailers. He decided to do something about it.


After a couple of meetings, it was agreed that it was time for Vortex Spas to start selling our awesome spas to New Zealanders direct from the factory. Dealing directly with our customers allows us to give excellent service and pass on an awesome 30-40% saving.


It seemed logical to use the internet to showcase our great range of spas so we recruited a leading web development team to design and build a new website. And so vortexspas.co.nz was born. 


In the first year, we thought we’d sell a few spas. We sold lots, and we haven’t looked back since. Vortex Spas are now sold in over a dozen countries around the world and are becoming quite popular in India, Sweden and Canada, to name a few countries. Our R&D team are continually innovating and improving our range and we can boast about quite a few pretty neat features that no other spa companies offer.


We wanted to give our customers the total confidence in buying our spas so we introduced a 60 day no quibble, money back guarantee. If, for whatever reason, someone decided they didn’t want their Vortex Spa within 60 days of receiving it, they can return it for a full refund. 


A few months after we started, we realised that our customers need to have a quick, easy and inexpensive way of buying replacement filters and consumables, so we started www.spastore.co.nz. This has also taken off with a hiss and a roar and now sells all the other brands of spa consumables as well. 


So that’s the short version of the Vortex story. We’re confident that we have the best spas on the market, although we may be a little biased. Have a look around the site or give us a call and hopefully you’ll come to the same conclusion.