Vortex Spa Pool reviews and testimonials

Nothing short of amazing
I just wanted to say that this has been a great sales experience. The installer was nothing short of amazing. He made this look easy and he really took the time to go over how to get it set up. He also made sure we had telephone numbers in case we need them.

I did compare Vortex with the local retailer and gave the retailer on more than one occasion the opportunity to tell me why his product/service was better. All that he said was that you get what you pay for. While initially I was annoyed, clearly I did with Vortex.

Below are a couple of pictures. The installer is going to show Patrick how close it was to wall. No issues and pretty cool to watch.

I really would like to say that everyone has been thorough. All of my questions were answered and I appreciated the attention to detail including the site visit. We are waiting for the electrician to install the receptacle and we will be away.

Thank you. My son will be purchasing a spa in the next few months and he will be purchasing from Vortex.

Cheers
Ginny Buell
I have received the best customer service
Thank you, Spa arrived Saturday morning and was quickly set up by Willie. Just want to say a big thanks to yourself and Willie for making it happen after the set back on Friday, Was very much appreciated to be able to enjoy the new spa over the weekend, which lived up to our high expectations and then some!
 
I also want to comment that we have had a lot of work done on the house recently and a few big items being sorted out but every company we have dealt with have been overshadowed by your teams customer service, from the point of purchase to Willie and the delivery and installation, I have received the best customer service, thank you.
Chris Evett
We would like to thank Vortex Spas for their kind donation
We would like to thank Vortex Spas for their kind donation of a hydrotherapy spa pool for future use by our patients.

The relief it will bring will be a positive contribution towards their quality of life at a difficult time.
Frans Dellebeke
Nelson Hospice
Would we recommend Vortex to fiends? We already have !
Dear Andrew
Thank you for your follow up. We are delighted both with our new spa and with the service we have received in the process of choosing and buying and also getting a minor problem fixed very quickly.
  Niesha provided excellent sales service and was the key factor in the final purchase decision. Every recommendation she made was spot on!
We have been very impressed with the local installers – Chris and his team.
We were delighted to be able to purchase a Vortex. Our daughter in Auckland recently had one installed and we were initially taken aback to find there was no supplier in Hawkes Bay – we are of the “go into a shop and look”  generation and didn’t realise you sold directly on the internet. Initially quite reluctant to buy something like this “sight unseen” our fears were quickly quietened by the very prompt response team. The thoroughness of the information provided and the help Niesha gave us in making the right choice.
We had looked at local spa providers and had on site visit from one – Vortex deal was cheaper and ticked all the boxes of what we were looking for. The full installation part of the package was also very much appreciated.
Would we recommend Vortex to fiends? We already have ! And will continue to sing your praises – great customer service always wins out with us.
Thank you again
Glenys & Ray Knowles - Hawkes Bay
...a big purchase but worth every cent.
To date we are loving our Vortex Spa. We had a slight hiccup in the beginning and as a result we did look at alternative options. However, the Vortex team turned us around and we are really glad they did.

We have used it every week so far and it will be used even more coming into summer. 

I must make mention and thanks to John, Jack and Sandy for all the support so far. My builder was a nervous wreck designing the deck around it and when it arrived, but the Vortex guys helped with the process which went smoothly.

We are proud to be a reference site for Vortex. It was a big purchase but worth every cent. 
Stuart Cooke
How rare it is these days for anything you buy to exceed your expectations
Outstanding product and service! After much research I decided to purchase a Xenon Avante spa from Vortex. From the word go my experience was excellent. Niesha, the South Island Sales Manager, was very helpful and responded quickly to all my emails and questions. Even at this hectic time of year installation was scheduled very quickly and Alden, the installer, was superb. He did a great job positioning the spa in what proved to be a tricky location and then spent plenty of time taking me through the set up process, controls and ongoing maintenance. Most importantly, the spa is superb - very high quality and loaded with features at a very competitive price point. My wife and I were sat in the spa last night talking about how rare it is these days for anything you buy to exceed your expectations, but our Vortex spa has certainly done that. Cannot recommend highly enough. If you are considering buying a spa my advice is simple - go for it, you won't regret it, and make sure it's from Vortex!
Paul Proctor
I would rate the experience 10 out of 10
Andrew,
I have to say the experience of purchasing a vortex spa was the second best customer service experience I've ever received. The follow-up is excellent the driver who delivered it was one of the best I've ever run across, the checking and signing to prove that we've seen and been trained is an excellent safety net for both you and the customer. And your general manager, Patrick I believe, was prepared to make decisions and be decisive which is something most people cannot do. I had two conversations with him over a period of two weeks and we made the decision on the second conversation.
 
I am suitably impressed with all the aspects of your website with the possible exception I struggled to find out what colour was available in spa as the names were given but the colours were all black in the images, but I found it eventually. 
 
I would rate the experience 10 out of 10 particularly as I even believe I received value for my expenditure. I'm a hard bastard to please, particularly when it comes to spending money but I was in the spa last night after heating for only less than 10 hours and it was at 40° sensational.
 
I will be reviewing this experience and the aspects of it so as to enhance the experience with convex and my customers. Selling plastic bags and packaging can be somewhat boring, but personally I love it. Well done and congratulations on an excellent experience.
 
And yes I will find you on Facebook and recommend you to everyone I see.
Owen
Our new toy!
Our new toy!, we all use it every night and it has 60 hydrotherapy jets, aromatherapy led lights and uses about 70 cents of power a day.

Great for Ryan's back, the boys after their sports and a spa before bed knocks them out. And a glass of wine in the spa beats a glass of wine on the couch any day 
Lisa
I could not have asked for any better service
Hello Andrew 

I purchased a spa from your sale, Patrick was most helpful along with the sales lady. It was a great experience. 

We did have a bit of an issue with get the wrong delivery date, but Coleen was wonderful and sorted the delivery that day! Frank came and delivered the spa after hours and was also great to deal with. 

I could not have asked for any better service end to end, and look forward to dealing with your team going forward. 

Kind regards
Claire
I certainly would have no hesitation in recommending a Vortex spas.
Hi Andrew
Thanks for the email
I am very happy with the new spa pool and was very impressed with the work done by your installer who travelled from Auckland to install the spa.

I certainly would have no hesitation in recommending a Vortex spas.

Regards
Garry Wycherley
I'm a fussy customer and I seriously have nothing to fault
Thanks for your note Andrew,

We are super happy with the end to end service and the product -the timing with this weather couldn’t be better.

I'm a fussy customer and I seriously have nothing to fault

thanks

Louise
Friendly, efficient and most helpful
Hi Andrew

Yes, our spa was delivered and installed on Monday. 

Frank was on time, with explanations about use and maintenance of the spa.

Our communication with Patrick at Fieldays and subsequent to that in arranging the purchase was excellent. Having investigated other brands we are very happy to have chosen Vortex as it seems to be great value for money.

The spa is wonderful and we are enjoying it very much.

Thanks

Kathleen & Bruce
Fantastic spa AND ABSOLUTELY FANTASTIC SERVICE
Hi Andrew,
I would just like to say fantastic spa AND ABSOLUTELY FANTASTIC SERVICE especially Sandy she is a legend, also the installers Jack and Frank.  It is a great team you have there.

Thanks again 

Kind Regards one very very happy customer
Tracy Knox
Great job done by Frank. He went through the setting up with us and filled and made sure everything was going well before leaving.
Hi Andrew,

We cant say enough about how grateful we are for the effort to lower the pool over the neighbours fence.

Frank with my husband Trevor delivered and supervised the crane to get the spa into our enclosed yard from the neighbours and installing which went without a hitch.

Great job done by Frank. He went through the setting up with us and filled and made sure everything was going well before leaving.

We are very pleased with the spa pool and enjoy a soak almost every evening.

The office was very helpful and kept us informed with the progress of it being delivered. Many thanks to everyone at Vortex who were involved.

I would certainly recommend Vortex Spas to anyone looking to buy a pool.
Trevor and Coral Keoghan
– Slow
My wife and I purchased a spa pool at the National Field Days in 2014.

Although we checked out all the spas at the Field Days we settled on Vortex due to the professionalism of the staff and the service we received. They promised the spa by a set date and it arrived on time and big Frank installed and talked us through the operating of the spa.

We have enjoyed the spa over the last 12 months sipping wine and watching the sun go down on Mount Maunganui.
Fieldays visiter
Mount Maunganui.
[Vortex] provided all the information I needed to make an informed choice
Thanks Vortex

I have to say to you and your staff, it has
been a pleasure.  Had never had a spa before but my enquires to you provided all the information I needed to make an informed choice.  The office staff kept me updated on progress and delivery and installation was very professional and well equipt.  

"Jack" your frontline man needs to be
recognised. He was very good at explaining everything and getting things up and running.  He was on time and contacted me prior to delivery.  

Enjoying now, every day, twice sometimes.
Michelle Clark
Thames
confident and happy with the whole experience
Thank you Sandy.
 
Also can I just say the service received from Jack yesterday was exceptional. Not only was he friendly but did a superb and careful job in installing the spa, he was very informative and professional in his demonstration to both Aaron and I. He knew the product well and gave us many handy tips which left us feeling confident and happy with the whole experience!
He is a great asset and face for Vortex, so please pass on our thanks again to him.
 
We will be highly recommending your company to anyone interested. Thanks so much to you all.
 
Kindest regards 
Kym and Aaron
We’d recommend Vortex without reservation.
Dear Andrew,

Thank you for your mail.  We’re loving it and based on our experience so far we’d recommend Vortex without reservation.

We choose Vortex based on the features and guarantee.  The sales person we dealt with (Niesha) was knowledgeable and passionate without being pushy and our experience with the delivery team was positive and professional. 

Warm regards,
Angie
We have already recommended Vortex spas to our friends
Kia ora Andrew We purchased a spa from your team at the Hamilton Home Show in Sept 2015. I had been recently diagnosed with a form of muscle arthritis and had been advised that a spa was a known and proven form of relief for my condition. After looking at the various options available at the show we settled on the Vortex brand due to the features available and value for money the product offered. Within two weeks the new spa had been delivered and set up by your amazing delivery guy. Sorry can't remember his name. Happy to report the spa is being used almost daily and has performed above our expectations. I even soak in it on the hottest days and find it keeps the muscles warm and me mobile. Especially love the shoulder and neck massage seat and the ability to vary pressure in all positions so individual preferences are catered for. We've also found it to be the catalyst for family time when were soaking in it at the end of the day - no T.V, just the stars, ipod playing through the body of the spa, multi coloured LED lighting, lovely clean hot water and good company! We have already recommended Vortex spas to our friends as your product is top notch and service exemplary. Love it! Thank you Andrew and especially Craig and Sandy from your team.
Vernon May
Thank You Very Much from a Very Happy Customer
Good morning Colleen, I just wanted to send you a thank you email.

Myself and Jan have been away for a few days, and returned to find out a technician had rang home (my brother was here) and had been around and fixed it :) Many thanks. Was nothing serious, just needed some rubber grease on it apparently.. and works great now. 

Again many thanks for helping get this sorted. I would also like to say I have been very impressed with the service we have received from your company from day one.

Your delivery man was brilliant and I sent and email to say thank you then. I ordered sanitiser online, and it was here the next day, and now this small issue solved :) I expected a delay getting this sorted honestly, only because we live in Te Aroha and I knew there would be nobody close by to come and have a look, but that didn't happen.

So thank you very much from a very happy customer! 

Sincerely  
Scott
Very professional and very helpful
Thank you for your email.  Yes, I am very happy with my new Vortex Spa.  I would like to mention an outstanding staff member Jack (the delivery guy) you have on your team. 

There was a change to me delivery by bring the delivery bought forward to the night before which was not a problem.  He was very professional and very helpful.  He came back the next night and finished off our installation of the cover arm and ran us through the settings.

Jack is a great face for your company.


Sarah-Jane 
Sarah-Jane
Hi Niesha, as discussed on the phone today I want to complement the team at Vortex Spas for the excellent customer service we have experienced from purchasing to installation. We bought the spa in June and were very happy with your advice and assistance in purchasing the Cobalt spa as we tried to decide between the various models.

Communication pre-delivery was very good and the service we got from Frank today who delivered and installed the spa was exceptional. He was very friendly, polite and professional and showed excellent knowledge of the product which he explained clearly and concisely. Now we are looking forward to using it!
Dave Collins
Hi Julie,   The Spa is awesome we are very happy!  

The whole team were very efficient and easy to deal with, Frank made the delivery and set up run very smoothly.  

Thank you guys I will definitely recommend Vortex Spas.   Do we need to fill in the warranty card? Or will keeping the invoice suffice for the warranty.
Suzy Ireland
I just wanted to send you a Thank You email. Your delivery man, Jack, turned up on time, and was very professional offering a great service..

I have been an Employer and an Employee, I am very aware how important it is for a company to have good people on the Front line.  Jack was helpful and informative. These qualities, when it comes to customers service, are hard to find in staff. Please pass on to Jack how impressed I was with his standard of service.

I'm sure from experience, he didn't think he did anything out of the ordinary... But he did offer Great service and I was very impressed and think he would be pleased to hear his and your customers really do appreciate it, when they receive good service.

 I am looking forward to trying out our new pool, and if the quality of the product is as good as the service.. I'll be a very happy customer and will be endorsing your product at all available circumstances. 
Scott Sharpe
Hi Andrew,

We received our replacement spa today and we would like to say thanks for honouring your warranty.

Frank who delivered the spa was wonderful, what an asset for your company, we will certainly be recommending Vortex spa's to all our friends.

Thanks again.
Mike and Dawn
Hi Sandy
 
I just want to say a big thank you for the new spa pool.  
 
We can't thank you enough for the great service we have received from Vortex.
 
Once we sell this house, we will be ordering a new spa for ourselves at our new property and can't recommend Vortex highly enough.
 
Kind regards
Kirsten & Geoff
Hi Andrew.
Yes our spa arrived last week and we are so pleased with it!
The guy that delivered was very friendly, helpful and talked me through everything, it was great.

I'd also like to thank you, you were also very friendly and helpful and we are stoked with the bargain we got.

Thanks again 
Sarah
Fixed, returned and fitted by your contractor with out a fuss
After building a deck at our house, I went looking for a spa to relax in after a hard days work.

I originally bought a Hot Springs pool. However, we had nothing but trouble with it, from the delivery to the day to day running, it was costing us around $200.00 extra per month for power. After lots of talks and tests on the spa they could not come up with any reasons for the excessive power consumption. They just collected it and after a few weeks they simply said they were refunding me the total cost of the spa. We were then left without a spa to relax and enjoy.

I went to the 2014 Fieldays with my usual list including a spa pool. I went to all the spa stalls and decided on a Vortex pool. Although it doesn't have as many bells and whistles, it has been used continually ever since its arrival.  A few problems with the fitted lid, i.e. the tie points in the wrong place, was fixed, returned and fitted by your contractor with out a fuss.
 
We both really enjoy our spa and sit most nights with a few beers and a glass or two of wine and just think how lucky we are.

Thank you Vortex.
Mike and Lynda.
I could not have wished for a better person to deliver this service
Good morning Sandy, the pool delivery went smoothly and I would like to pass on feedback on your installation rep. He was on time, efficient, knowledgeable about the product, delivered the operational instructions and recommendations in a patient and informative manner. He coordinated the whole event from the crane to the electrician, I could not have wished for a better person to deliver this service to me (not saying that I will remember everything in one day) and may need advice from time to time. You are well represented in the field with this man.
Stephen Baber
Branch Manager
We are very happy with the spa.
Thanks Andrew, We are very happy with the spa. We chose Vortex as it seemed like good value for money with a high spec spa, which is visually much nicer than many on the market. Not great access here but the delivery team coped admirably. So far no glitches! Regards,
Jan
Vortex Orbit Spa Pool with a Pearl Shadow shell and Coastal Grey cabinet. Congratulations from Vortex!
Photo competition winner - Vortex Orbit Spa Pool Hamilton
Sitting, relaxing and letting the day wash away, listening to the chorus of birds in the trees above as they too celebrate the day passing, is a daily pleasure. Add a cold beer or wine after a  day in the garden or golf course is a reward well earned.    We totally love our Vortex spa pool.

Warmest regards
Donna - Vortex Mercury Spa Pool Auckland
This is the spa pool we purchased from Vortex last year. It has our recommendation as a great spa pool for family use or if you're having a couple of friends over. The recliners are super comfortable and the corner seat is loaded with jets for a deeper massage, two up high for neck/ shoulders as well. Fits nicely on back deck as it doesn't have a huge footprint. As we use it most days we find it a very reasonable cost for relaxation/ entertainment. Caution - wine consumption may increase with purchase of a Mercury Spa Pool.
Hamish Middleton - Mercury Spa Pool Chrsitchurch
We are thrilled with the Spa, it is all we imagined and hoped for.
Hi Andrew, Thanks for the email. We are thrilled with the Spa, it is all we imagined and hoped for. The delivery went smoothly and although I can't recall the delivery man's name he was fantastic. I will get a photo to post, maybe of the grandchildren enjoying it! Thanks
Marj
Hi Andrew, Just took delivery of my new Cerium Spa Pool and it is everything I hoped. I have previously owned an American made spa (Sovereign I think), but the Cerium gives me better performance at about half the price!! Great job Vortex spas, will be recommending you to all my friends and family.
Jason Perrett - Vortex Cerium Spa Pool Christchurch
I can't fault anything from ordering at the home show on the Thursday to prompt delivery the following Tuesday
Hi Andrew, I am enjoying the vortex spa very much so! I can't fault anything from ordering at the home show on the Thursday to prompt delivery the following Tuesday. Frankie and his team were professional and courteous and explained everything very well when setting up the spa. I found out later that my brother had purchased the exact same model at the fieldays! Regards
Johnny Aarts
He was great. Very helpful. Can’t thank him enough.
Hi Sandy, Jack arrived the time he had stated and proceeded to set up the spa. He was great. Very helpful. Can’t thank him enough. Regards Mark
Mark
Hi Andrew, We have recommend your company to some of our associates as we believe we received excellent service from purchase to delivery.
I have had many years of back and neck pain and boxes of panadol to relieve my pain, after 3 days of using our spa pool, no pain and no panadol we love it. We use it twice a day.
Andrew - Vortex Spectrum Spa Pool Auckland
We’re really pleased with our spa, the look, the quality of workmanship, its a abilities, the lot.
Hi Andrew Thank you for your email. I was just thinking this morning about the process we’ve gone through to get our much awaited spa, how effortless it was. I’m a huge fan of online shopping so when we stumbled across Vortex’s website in our search I couldn’t believe how informative and detailed it was, which is why we choose Vortex and of course its reasonable pricing. The whole process from ordering to delivery has just been great. Neisha sent a lovely first contact email after our initial enquiry, then we probably had two more emails to follow before we took ownership of our spa and now yours, which is perfect. We’re a busy young family so taking 5 minutes out to discuss something on the phone is not ideal for me so contact via email suited perfectly. Mike the delivery guy offered a fantastic service delivering the spa, they were very well rehearsed in getting the spa off the truck and into place. Great to see such efficiency and speed. I would most definitely recommend Vortex to friends and family if they were thinking about purchasing a new spa. You guys rock! The whole family managed to squeeze into the spa yesterday, (we are a family of 6) so it was a squeeze! But it was wonderful to see the kids in it splashing about. My husband and I are looking forward to some cooler nights when we can get in there without the children and relax. I’ll be sure to post a photo on the Facebook page of the family enjoying it. Thanks so much for your email. We’re really pleased with our spa, the look, the quality of workmanship, its a abilities, the lot. So pleased we choose Vortex - too easy! Kind regards,
Melissa
Hi Andrew,
 
We  have  our  Vortex  Spa  Pool now  for  just  over  12 months, we  just  love  it!! ( More than the kids!! Ha Ha).
 
Thanks 
Terry Gittings - Vortex Novus Spa Pool Napier
Just writing to you to let you know that, you have the greatest customer handling crew. There was a concern with my spa pool, wrote to you last week, rang today and was informed that all part have been ordered and every thing is being taken care off. Wow that's good old type service you can't beat. So please thank your staff.
Thanks, Paul - Vortex Xenon Spa Pool Wellington
Love our Vortex Spa Pool with a view and cocktails on a Friday afternoon to finish the long working week.
David - Vortex Xenon Spa pool Hamilton
I love my Vortex Spa Pool :-)
Lisa - Vortex Mercury Spa Pool Auckland
We use our vortex spa pool every day and it's amazing.  We will often spa both before and after dinner.  I can't recommend vortex spas enough.
Tara - Vortex Nitro Spa Pool Auckland
Love all the features and sanitizing system.
Thanks for your email Andrew My wife and I looked at a lot of different options. We kept coming back to the classier looking vortex. Love all the features and sanitizing system. Seat layout and jet positions were important to us. And we found that in vortex spas. The customer service has been great so far. The spa arrived with some damage to the bottom edge of the cladding a puncture hole in the under side of the cover and one jet missing a back light led The staff at vortex are in the process of fixing these small but frustrating faults. Hopefully all will be resolved and I will be able to give my 100% vortex recommendation to everyone who asks. I will keep you posted.
Aaron
We've been very happy with our Vortex Cobalt - awesome spa pool and a very premium finish and experience.

Keep up the good work guys!
Mike - Vortex Cobalt Spa Pool Hamilton
Mike and I were very impressed with Frank's customer service when he delivered and installed the spa pool yesterday. What a great guy to have represent your company and products - warm, friendly, polite, helpful, knowledgable and friendly. As part of my business, I sometimes conduct Customer Service training sessions and will be using him as a shining example of the importance of the personal factors in creating a positive impression.
 
We are really looking forward to getting in the spa tonight once the chemicals have done their thing! Thanks for everything.
Helen Moran - Vortex Spa Pool Auckland
We spent 2 months looking at spa pools.The trail went back to Vortex every time. We are so glad it did from the first contact to delivery was a fantastic experience. Many thanks to Neisha, Patrick and Vortex spas for such wonderful sales staff.
Stephen & Josephine Thorpe - Vortex Mercury Spa Pool Tauranga
We are loving our new spa pool.  My husband is in there every night.  He initially wanted the spa just to relieve pain from an old motorcycle accident, but I am enjoying it just as much. 

For the first time ever, I am looking forward to winter when stepping into our very own hot Vortex Spa Pool is going to be even more amazing.  

Regards
Kerry Barrett - Vortex Mercury Spa Pool Napier
Our flagship Vortex Hydrozone swim spa featured here in Gypsum and Chocolate
Hydrozone swim spa Christchurch
Hi Niesha,
The spa pool is in and working (warming up...). Just want to say I've never experienced service as good as your company's before. Outstanding from the time I made my first phone call, speaking with yourself, and the delivery.
Frank was an absolute gem and helpful beyond belief today...really glad I spent my money with you and your team. 
I will spread the word about Vortex Spa Pools, gladly (^___^)
Andrew - Vortex Spectrum Spa Pool Auckland

Thank you also for being SO helpful and
efficient. We have been to other spa pool shops in Christchurch - and
the sales people are hopeless and we just didn't feel comfortable with
them or their product at all. 

 

Cheers

Kylie
Amazed at the length they would go to install it for us!!
We bought a Vortex Spa and was amazed at the length they would go to install it for us!! They hired a Hihab and lifted if over the fence from the neighbours yard!!
Still enjoying the Spa today!

Regards,
Mike Hardy
Systems Engineer
Hi Niesha, Just wanted to say delivery went very well and Frank did a great job . He is a real asset to Vortex Spas. Can you please let his boss know re my feed back on him and your Company i.e great service and clear  instructions not to mention the price.. Looking forward to having that first spa in the Cerium spa pool. Thanks
Tim - Vortex Cerium Spa Pool Auckland
I would certainly recommend Vortex to friends
We purchased our Aqua Gym spa at the Auckland Home Show.

The buying experience overall was good. Delivery and installation went without a hitch. I would certainly recommend Vortex to friends. I have attached a photo from today with 4 generations enjoying the pool.
I would highly recommend Vortex Spas to anybody considering buying a spa
I would highly recommend Vortex Spas to any body considering buying a spa. From our first inquiry the service was friendly and professional - To the spa being delivered and set up within 3 days... The set up and being shown how easy to keep the spa running well..and knowing that there is great back up and the service team is available is great.. 

We are thrilled with our spa.  Thank you
Dawn Spiertz
We can't speak highly enough about our Vortex spa
We ummmed and ahhhed for a long time about getting a spa pool, but now we can't imagine life without it! From the kids having an after-school splash, to a post-exercise jet-blast, to a soak under the stars with a glass of wine - we have used our spa every single day since we purchased it eight months ago. 

We can't speak highly enough about our Vortex spa, and recommend Vortex to everyone we know.
Judith
One very happy wife
Hi Andrew, thanks for your follow up email. 

There were a number of reasons we went with Vortex for our choice of spa pool and were so happy with that choice: Your website is brilliant. It is informative, easy to navigate and slick. None of your competitors have anything close to it. Your facebook page, which was what initially brought your brand to our attention. Good content and interaction with your followers and regular updating of it. 

Your midwinter sale caught our eye with the deals available. The prompt response from Niesha, and excellent service. The backup service from Sandy organising the payment and delivery. The site delivery from your contractor Mike @ Pooltech. These guys were brilliant. Nothing was a problem. They set the pool up and gave us a really good introduction on how to use it and maintain it. We have already accessed the after sales service to tweak the settings on the spa and been very happy with the results. 

Lastly and most importantly we are very happy with the purchase. It is exactly what we were expecting. One very happy wife (as per attached picture). Kind regards
Ben Larter
I cannot recommend highly enough
We thought you might like to see our view we enjoy from our Vortex Mercury spa which was installed in March 2015. Many thanks to Niesha for her help! 

It took a while for us to make up our minds that Vortex was the brand for us, and I cannot recommend highly enough how delighted we are with the product.

Regards,
Sally
Best thing we ever did for family time.
We love our Vortex Spa.

Best thing we ever did for family time. 

Cheers
Pip Llewellyn
Vortex Spas still made a way where there was no way.
Although there was no access to my back yard from the road, Andrew from Vortex Spas still made a way where there was no way. 

He had the spa delivered by towing it onto the beach, across a stream and over the harbour flats when the tide was out until he was outside our place. He then drove up the sand onto the grass and across the park until outside my place. He then moved the spa from his truck to the location below. 

Outstanding service!

Thanks Andrew. The location is too good to be true. I call it outrageous decadence. 

Raechel & I love it. Thanks.
Greg and Raechel
highly recommend Vortex above other companies I have dealt with.
My enquiry to Vortex received an immediate response with some options. Andrew responded the same day by showing me the range at a nearby location, and also came on a site visit immediately. 

A quotation was sent with some options for me to consider. All my questions were fully answered, including checking out some regulatory issues. 

The spa was ready when promised, and in fact Vortex held on to it for several weeks while the site was prepared. They then delivered on time with excellent installation support. 

Andrew personally followed up to check that all was OK. I am thoroughly delighted with the spa and the service and support, and highly recommend Vortex above other companies I have dealt with.
Ian Williams
Mapua
The entire process ... was fantastic.
Good day Andrew,
 
In March I purchased an Eon Avante spa at the North Shore , Auckland home show.  I only required delivery in mid-June to a new property which I had purchased in Tauranga. The entire process from initial order with Michelle,  interim dealing with Sandy Lawrence to delivery by Frank yesterday was fantastic. All are a credit to Vortex. 
 
I was amazed that only one person was able to complete the delivery on their own , but Frank had the process down to a “T”. My order included stainless steel jets and some were the incorrect size. Frank made arrangements with Colleen to have the remaining one’s delivery via courier and as promised they were received this morning.
David
Tauranga
A must have in our daily life, aches and pains just float away
Father and sons after a hard day helping dad build his garage relaxing and in heaven sitting in a Vortex mercury spa enjoying a hard earned beer. 

Only had our Vortex spa since February 2015 and is now a must have in our daily life, aches and pains just float away. 

P.S. Please forward your best quote for supply of two Vortex mercury spas identical to mine - Steps /cover/uv, both my sons would like one each.

Cheers
Mike and Dawn
Communications has been top notch through-out
Thanks Andrew,

Spa is great and getting used everyday at the moment.

I was extremely happy with the whole process from pre-purchase right through to install.  Communications has been top notch through-out. There was some damage to 1 small strip on the front of the spa - the installer noticed this, and said he sort it out, and I've been emailed about saying its on order.  The installer was great also, especially for a one-man band.

I also used the support email address with a technical question on a setting, and got the exact answer I needed to fix the problem.

Great product and great service - thanks very much.
Warren
It is great and we love it so.
Attached are a few photos of our spa pool, since we have had it it has had a lot of use.

It is great and we love it so.

Regards
Tony
Proudly supporting the Special Children’s Xmas party
On behalf of the children and families who attended the party we would like to extend our personal thanks!
Tim Ellis
Event Manager- Special Children’s Christmas Party
The swimspa is fantastic. Lovin’ it.
You can easily see the swimspa is really well designed and constructed and serious design-thinking has gone into it.

The covers on the spa are just fantastic. The lights are heaps of fun and make night swimming really enjoyable.

The motors kick out serious grunt and I can swim against 1 or 2. 3, well that's just something else entirely. Fun I think. The massage jets are in all the right spots and you can twist them to the perfect stream you're after - super quick, super simple.

The thing that has made me a fan more than anything else I think is the service. The 2 gents Jack and Frank who did the install - really on the button, and then Sandy and Colleen who handled the ‘during and after sales’ service - really top-notch.

We had some pretty large logistics to cover in regards to getting my pool to it's new home pad - but thanks to the Vortex crew - it got here. And now 'we' (my family) are in the swimspa almost every night (and it's winter, and it's been nothing but torrential rain!)

The swimspa is fantastic. Lovin' it!
Ryan
Auckland
We highly recommend Vortex Spas and the people who sell, service and deliver them!
We love our Cobalt Vortex Spa! 

We are in it almost every day and it is so easy to maintain. The variety of jets and massage features are a welcome relief at the end of the day. The whole purchase, delivery, and setup was the best we have ever experienced. I love the fact that there is no wood to rot and no foam insulation to be in the way if there ever is a need for repair. 

We highly recommend the Vortex Spas and the people who sell, service, and deliver them!
Don and Mary Stuart
Cheers
...raised a whopping $13,000
Vortex Spas are very proud to support the CatWalk Spinal Cord Injury Trust. We gave away a Mercury Spa Pool for the silent auction and raised a whopping $13,000 to be put towards the fight to walk again.

Pictured: Rajesh Bhatia, Director of Vortex Spas, Zara Phillips MBE and Royal patron and Andrew Pullen, Managing Director of Vortex Spas.
CatWalk Spinal Cord Injury Trust
You have given me an awesome spa pool at a good price!
I am super stoked with the spa pool and equally as important, you and your teams awesome service despite the barrage of questions and concerns I raised. 

Mary your ability to take me through the options and come across so engaged was exceptional and essentially you sold me a spa twice the price I was prepared to purchase. You have given me an awesome spa pool at a good price!

Thank you so much
Kind regards Chris Morgan
From the day I made the first phone enquiry I felt at ease.
Hi Andrew,

Thanks for your email. I purchased the Eon with Avanti upgrade. I was a little concerned about buying a spa without seeing it in the flesh. I needn't had worried, after seeing the end result after it was delivered and set up as part of the VIP delivery, I was more than happy.

Even though this spa is entry level, it suits the requirements of our small family, but feels luxurious all the same. The package I went for was so fairly priced that a work mate of mine also purchased the same spa. 

From the day I made the first phone enquiry I felt at ease. All the staff I dealt with over the phone were so helpful, I would also like to make a special mention to Jack. Jack made the delivery and set up so easy. I have attached a picture of my wife relaxing with a glass of bubbles in our new Vortex Spa.

Andrew, please pass on my thanks to all the staff.

Kind regards
Barry Johnston
Hamilton