Terms & Conditions

Minimum spend $6,999. Monthly payments required.

*Approved customers only. Available on all Vortex spas and Swim Spas. Monthly payments must be made during the promotional period. Interest and payments are payable after the interest free period expires. Paying only the minimum monthly payment will not pay out the purchase before the end of the plan. A $99 annual fee for Gem Visa applies. At the end of the plan, interest will be charged at 22.99%. This notice is given under the Gem Visa Conditions of Use (as applicable), which specify all other conditions for this offer. Also available to GE CreditLine, GO MasterCard and Buyer’s Edge customers. Other conditions, fees and charges apply, see relevant product websites for details. Credit is provided by Latitude Finance Australia (ABN 42 008 583 588), Australian Credit Licence number 392145.

Delivery: (if included)

Our driver will assist you to get your spa to its position. Barrier free access is required. i.e. no fences, tight corners, high decking. If the product cannot get to its position because the access is not barrier free and the product has to go back to the depot and be delivered at another date, a service fee, storage fee and another delivery fee will be charged. All deliveries require a minimum of 3 adults to be available if required, not including our driver.

Not Included:

1: Crane or Hi-ab lift of spa.
2: Electrical supply, connection or outlets.
3: Level solid surface (not grass).
4: Reinstatement or liability of damage caused to paved surfaces, turf, fences etc on private or public property whilst gaining access to site consistent with the contractor’s obligation to render service with due care and skill.
5: Relocation, reinstatements or alteration of drainage, sewer, water, gas, pipes electrical or other wiring.
6: Fulfilling any local or council requirements.
7: Excavation of any kind.
8: Responsibility for damage or delay due to strikes, fire, accidents, storms, traffic or any other causes out of reasonable control.
9: Responsibility or liability for work carried out by other trades people or anyone else not employed or authorised by Vortex Spas NZ Ltd.

1: A minimum of 50% non-refundable deposit is required to either order your spa, or allocate a stock unit. This payment can be made via direct deposit or credit card.
2: 50% balances/Final payments can be made via direct deposit. Credit cards will incur a 1.8% additional surcharge.
3: As soon as the product arrives in our warehouse, your spa will be invoiced and full payment is required.
4: If you are not ready for delivery, we will hold the spa for up to one month without charge, after which a storage fee of $25 per week payment per portable spa, or $70 per week per swim spa applies.
5: Delivery can only be scheduled and completed once full payment of the order and any applicable storage fees have been received.
6: Warranties are null and void if monies due are not paid in full.
7: This contract involves special manufacturing and is not subject to cancellation by the client for any reason. If the client’s item has already been ordered with the factory, any cancellation of the above order will incur a cancellation fee of 30% of the total price.
8: Other than the above contract, no verbal representations form part of this contract.
9: Vortex New Zealand may share your details with entities related to Vortex New Zealand for direct marketing purposes. Vortex New Zealand will otherwise treat your personal information in accordance with its privacy policy.